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Counseling Center Operations Manager
18 hours ago
About the Role
The Counseling Center at American University of Kuwait is seeking a highly skilled Coordinator to join its team. This key role requires strong administrative and planning abilities, as well as excellent communication and interpersonal skills.
Key Responsibilities
- Welcome and support students requesting accommodations or psychological assistance by explaining available services offered by the Counseling Center.
- Carry out initial interviews with new students to assess their needs based on questionnaires and structured interviews.
- Redirect students to the appropriate counselor based on their requirements (disability vs mental health concerns).
- Handle incoming calls and emails to the Counseling Center, ensuring timely responses and routing them appropriately.
- Develop and maintain reports analyzing various student service activities within the department.
- Coordinate schedules and daily operations with the Director of the Counseling Center.
- Create and modify documents such as invoices, reports, memos, letters, and financial statements using word processing, spreadsheet, and database tools.
- Collaborate closely with members of the Division of Student Affairs and Academic Affairs, including Orientation, Awards Night, and Graduation events.
- Maintain inventory of Department supplies and reconcile purchase orders.
- Plan and support staff in assigned project-based work and department events.
- Manage Student Employees in the Counseling Center, including selection processes and time-sheet maintenance.
- Follow up with student employees on daily job duties and scheduling.
- Organize regular events within the Department and promote mental health and disability awareness campaigns.
- Monitor, reconcile, and assist with fiscal administration, including office budget, student labor, and purchasing.
- Serve on University committees and perform other duties as assigned.
Qualifications
- Related experience: One to two years of experience in a college counseling center or a closely related function.
- Experience working with college students addressing personal problems, interpersonal relationships, family, and social issues.
- Bachelor's degree in psychology, social and behavioral science, psychoeducation, social work, health management, or a related field.
- Effective communication, leadership, critical thinking, relationship management, and writing skills.
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