Call Center Team Lead

Key ResponsibilitiesTeam Leadership:Recruit, train, and manage a team of call center agents.Monitor team performance and implement strategies for improvement.Set individual and team KPIs to ensure high levels of productivity.Operational Management:Develop and implement workflows and policies to ensure smooth operations.Oversee call center technologies and...

As a Customer Support Expert at United Real Estate Company (URC), you will play a pivotal role in delivering exceptional customer experiences. This involves providing accurate and timely responses to customer inquiries, addressing their concerns, and ensuring they have access to the necessary information.Key ResponsibilitiesManage inbound and outbound calls...

Role OverviewWe are looking for a dedicated Call Center Support Specialist to provide top-notch customer service to our clients in Kuwait.ResponsibilitiesAnswer incoming customer calls and respond to their queries in a timely and efficient manner.Provide solutions to customer complaints and issues.Ensure that all customer interactions are documented...

At Arab Center For Engineering Studies, we are seeking a highly skilled and experienced Materials Engineering Team Lead to join our team. In this role, you will be responsible for overseeing the implementation of operations plans, policies, procedures, and transition/migration plans.The ideal candidate will have a strong background in materials engineering,...

In this role as a Call Center Specialist at United Real Estate Company (URC), you will have the opportunity to develop your customer service skills and contribute to the company's goal of delivering exceptional customer experiences. This involves providing accurate and timely information to customers, resolving their concerns, and ensuring they have access...

Key ResponsibilitiesContact Handling: Answer incoming calls in a timely manner, responding to customer inquiries and complaints in a polite and courteous manner.Information Gathering: Research and gather relevant information to resolve customer issues efficiently.Problem Resolution: Handle customer complaints in a fair and transparent manner, ensuring all...

Job Requirements Key Job Functions:Function as a call-taker telecommunicator and dispatcher, receiving and processing emergency calls for service.Assess situations and dispatch emergency personnel accordingly.Maintain accurate records and reports of all emergency responses. Qualifications & Experience:Minimum one (1) year experience as a Police, Fire, EMS...

Job Overview The Counseling Center at American University of Kuwait seeks a highly skilled and experienced Counseling Center Coordinator to join our team. As a key member of the department, you will play a vital role in supporting the daily operations of the center and providing exceptional service to students. Key Responsibilities:

About the Role:">We are seeking a highly skilled and dedicated individual to join our team as a Counseling Center Operations Manager. This is an exciting opportunity for someone who is passionate about student well-being and support.">Key Responsibilities:">">Welcome and assist students in need of accommodations or psychological support by explaining the...

Job DetailsExperience: At least 7 years of experience in call center management.Certification: Bachelor's degree in Business Administration or related field.Language: Fluent in Arabic and English.About the RoleThis is a full-time opportunity that requires strong leadership and communication skills. The ideal candidate will have experience in managing call...

The Mail Center Lead is accountable for overseeing the day-to-day activities of the Military Postal Office (MPO), acting as the interface between Chenega Corporation and designated Postmaster or on-site military personnel.Primary Responsibilities:Serves as the central point of contact for all MPO operations and contract performance-related issues.Manages the...

USO Career OpportunitiesAbout USOThe USO provides a rewarding and fulfilling work environment with a mission that spans the globe.We offer generous paid time off, including volunteer days and military leave. Our team is exceptional, and we have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement.Our...

Oogoo is seeking a highly organized and detail-oriented Incoming Call Handler to join our team. The ideal candidate will have excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional customer service.The key responsibilities of this role include:Responding to incoming calls from customers and addressing their...

Zain is a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries. We provide a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers.About the JobThe ideal candidate will possess excellent communication skills, be able to work under...

Job DescriptionWe are seeking a highly skilled and experienced Geotechnical Engineering Manager to lead our geotechnical team at Arab Center for Engineering Studies (ACES).Key Responsibilities:Oversee the implementation of department policies, goals, objectives, and procedures.Support the development of departmental business plans aligned with ACES...

As a Contact Center Agent at Zain, you will be responsible for delivering exceptional customer service to our valued customers. This includes handling a high volume of inbound calls and greeting customers in a professional and courteous manner.About the RoleZain Kuwait is actively recruiting for a skilled and motivated individual to join our customer care...

Job OverviewCounseling Center Coordinator plays a crucial role in supporting the academic success of students at American University Of Kuwait. This position requires a highly organized and empathetic individual who can provide administrative support to the Counseling Center team.About the RoleThis position involves providing exceptional customer service,...

Job DescriptionThe Student Services Coordinator plays a pivotal role in supporting the American University Of Kuwait's Counseling Center.Key Responsibilities:Welcome and assist students who request accommodations or psychological support by explaining the services offered by the Counseling Center.Conduct initial interviews with new students to assess their...

Oogoo is seeking a highly motivated and experienced Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional customer service.The key responsibilities of this role include:Responding to incoming calls from customers and addressing...

Job OverviewHealthCare Dynamics Gen. Trading Company W.L.L is seeking a Voice Routing Communications Specialist to join our team. As a leading provider of innovative solutions, we are committed to integrating physical and digital infrastructure from base to battlefield.Key Responsibilities:Design and implement voice routing communications in medium to large...