Center Operations Director

2 days ago


Kuwait City, Al Asimah USO Full time

USO Career Opportunities

About USO

The USO provides a rewarding and fulfilling work environment with a mission that spans the globe.

We offer generous paid time off, including volunteer days and military leave. Our team is exceptional, and we have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement.

Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job, it's a calling, and we believe in doing what you love and loving what you do.

The external Great Place To Work survey found that:

  • The USO is a Certified Great Place to Work.
  • 93% feel good about the ways they contribute to the community.
  • 93% are proud to tell others they work here.
  • 88% feel their work has special meaning - this is not just a job.
  • 89% feel that when you join the company, you are made to feel welcome.
  • 91% feel people here are treated fairly regardless of their race.
  • 87% feel people here are treated fairly regardless of their gender.

This position is responsible for overseeing one or more USO Centers' operations and programs. It also involves managing subordinate operational staff and volunteers.

Principal Duties and Responsibilities
  1. Overall responsibility for providing visitors and guests with a Center that is effective, inviting, safe, clean, well-maintained, and ready-for-use.
  2. Ensure that equipment is clean and well-functioning, and enforce adherence to sanitary guidelines and food-handling regulations.
  3. Lead the planning, quality, and delivery of programs on and off U.S. military installations.
  4. Detect and implement operational and program improvements that achieve USO standards of excellence.
  5. Act as a resource for USO Center staff and volunteers in the planning and execution of special and/or holiday events.
  6. Review program and service needs, research, and recommend new programs and services based on research.
  7. Implement and oversee suggested and/or required changes.
  8. Couch and mentor USO Center staff, oversee volunteers' schedule, activities, recruitment, training, and recognition.
  9. Develop, improve, and maintain working relationships with USO vendors and local contractors.
  10. Create, maintain, communicate, and enforce adherence to Standard Operating Procedures.
  11. Ensure compliance with the Emergency Preparedness Plan (EPP), report damage, destruction, or injury to the Center and its assets.
  12. Conduct employee accountability checks.
  13. Perform and monitor financial activities, including creating and executing operating budget, sales, and other income, banking transactions.
  14. Manage cash on hand, maintain inventory of supplies and assets, prepare, review, and present reports.
  15. Create and/or maintain records required for local procedures and activities.
  16. Communicate with internal and external parties regarding Centers' operations, programs, and activities.
  17. Compile and prepare announcements, stories, and photos for publication and distribution across multiple media and social media channels.
Collaboration and Communication
  • Develop, improve, and maintain working relationships with key internal and external stakeholders.
  • Enhance awareness, generate financial/in-kind support of the USO mission, and support successful program and service delivery.


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