
Retail Operations Specialist
23 hours ago
At Azadea, we are seeking a highly skilled Retail Operations Specialist to support our shop/department managers in daily operations and assume the manager's role when required.
Key Responsibilities:
- Supervise opening and closing procedures, ensuring compliance with established protocols for petty cash, reporting systems, and operational requirements.
- Handle store licenses and certificates, ensuring up-to-dateness and employee compliance with local regulations.
- Assign tasks, schedule sales associates, cashiers, and coordinators, ensuring efficient activity execution.
- Provide exceptional customer service, ensuring prompt and high-quality staff assistance.
- Report operational issues, address customer complaints, and provide solutions or escalate as necessary.
- Manage inventory for major sites or large factories, following existing procedures to identify and solve issues.
- Communicate sales plans and targets to the team, monitor performance, and advise upper management on corrective actions.
- Communicate with local suppliers, negotiate prices, and place orders as required.
- Recruit, train, motivate, and evaluate the team to ensure the necessary skill base and optimal motivation.
- Engage in related activities such as leveraging social media tools to communicate shop events and promotions.
Language & Technical Skills:
- Fluency in English.
Technical Skills:
- Proficiency in MS Office.
Specific Expertise:
- Good product knowledge and understanding of store operating procedures.
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