Retail Operations Specialist

23 hours ago


Kuwait City, Al Asimah Azadea Full time

At Azadea, we are seeking a highly skilled Retail Operations Specialist to support our shop/department managers in daily operations and assume the manager's role when required.

Key Responsibilities:

  1. Supervise opening and closing procedures, ensuring compliance with established protocols for petty cash, reporting systems, and operational requirements.
  2. Handle store licenses and certificates, ensuring up-to-dateness and employee compliance with local regulations.
  3. Assign tasks, schedule sales associates, cashiers, and coordinators, ensuring efficient activity execution.
  4. Provide exceptional customer service, ensuring prompt and high-quality staff assistance.
  5. Report operational issues, address customer complaints, and provide solutions or escalate as necessary.
  6. Manage inventory for major sites or large factories, following existing procedures to identify and solve issues.
  7. Communicate sales plans and targets to the team, monitor performance, and advise upper management on corrective actions.
  8. Communicate with local suppliers, negotiate prices, and place orders as required.
  9. Recruit, train, motivate, and evaluate the team to ensure the necessary skill base and optimal motivation.
  10. Engage in related activities such as leveraging social media tools to communicate shop events and promotions.

Language & Technical Skills:

- Fluency in English.

Technical Skills:

- Proficiency in MS Office.

Specific Expertise:

- Good product knowledge and understanding of store operating procedures.



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