IT Support Specialist

4 days ago

Kuwait City, Al Asimah Vectrus Full time

At Vectrus, we build smart solutions to integrate physical and digital infrastructure. Our team is aligned around a shared purpose of improving security, streamlining logistics, and enhancing readiness.

The IT Support Specialist will be certified at the associate specialist level in multiple disciplines of systems or networks and security. This role provides monitoring and support of core enterprise systems/services.

Responsibilities include:

  • Initial assessment, triage, research, and resolution of incidents and requests regarding the use of services
  • Analysis, recording, reporting, and monitoring Authorized Service Interruptions (ASIs) of Defense Information Systems (DISA) and CENTCOM facilities, both scheduled and unscheduled
  • Interpreting network topology and identifying Hazardous Conditions (HAZCON) within the Southwest Asia AOR
  • Ownership of Information Technology Service Management (ITSM) tickets from creation/receipt until resolution, and confirmation and closure once escalated to the RCC-SWA while keeping the affected customer informed of the progress

This position offers company-paid housing and transportation, a completion bonus, and tuition reimbursement program. To be qualified for this position, you must satisfy all host country requirements to legally work in the host country.

Key Responsibilities:

  • Provide enterprise-level technical support and non-technical support regarding ITSM incident requests
  • Serve as an escalation point for application support and troubleshooting, providing guidance and direction in the resolution of escalated issues and complex production, application, or system problems
  • Provide feedback and analyses of technical/non-technical events to internal Vectrus leadership and Watch Officers
  • Maintain a high degree of customer service during all support interactions and adhere to all service management principles

You will act as a single point of contact interfacing with Regional Network Operations Support Centers (RNOSC) and CENTCOM to manage, monitor, and maintain situational awareness of ASIs within the RCC-SWA area of responsibility (AOR).

This role requires proficiency with various management tools for daily operations, including BMC Remedy (ITSM), Defense Enterprise Provisioning Online (DEPO) web portal, DISA Alternate Credentials for Disadvantage Users (ACDU) Share Point, and Active Directory (AD).

Additional Duties will include creating Site Operating Procedures (SOP) and Technical Training Procedures (TTP) for standardization and process improvement, creating, modifying, deleting user and computer objects within Active Directory, and performing additional duties as assigned.

To be successful in this role, you must have at least one baseline certification and one computing environment (CE) certification. The authorized certifications for this job title are listed below:

  • Healthcare IT Support Specialist

    1 month ago

    Kuwait City, Al Asimah Virtus Informatics Full time

    We are seeking a dedicated and skilled Electronic Medical Record (EMR) Application Support Specialist to join our healthcare IT team at Virtus Informatics. In this role, you will play a crucial part in ensuring the efficient operation and support of our EMR systems.

  • Enterprise IT Support Specialist

    4 weeks ago

    Kuwait City, Al Asimah Vectrus Full time

    Vec trus, a leading global provider of transformational solutions and services to the US Government and defense industries, is seeking an Enterprise IT Support Specialist. The selected candidate will be responsible for providing enterprise-level technical support and non-technical support regarding ITSM incident requests.Key Responsibilities:Provide...

  • Global IT Support Specialist

    4 weeks ago

    Kuwait City, Al Asimah Vectrus, Inc Full time

    Job OverviewWe are seeking a highly skilled Global IT Support Specialist to join our team at Vectrus, Inc.

  • Technical Support Specialist

    2 weeks ago

    Kuwait City, Al Asimah Weatherford Full time

    Estimated Salary: $85,000 - $110,000 per year.About WeatherfordWeatherford is a leading global provider of innovative solutions, products, and services to the oil and gas industry.Job DescriptionWe are seeking a Technical Support Specialist to serve as the functional link between Sales, Operations, Research and Development, Sustaining Engineering, and...

  • Technical Collaboration Specialist

    5 days ago

    Kuwait City, Al Asimah YO IT CONSULTING Full time

    Job SummaryWe are seeking a highly skilled Technical Collaboration Specialist to join our team at YO IT CONSULTING. This is a contract position with a duration of 6-12 months, and we offer the opportunity to work full-time with a flexible schedule.Salary RangeThe estimated salary for this position is between $15.00/hr and $26.00/hr, based on your skills and...

  • Global IT Operations Support Specialist

    4 weeks ago

    Kuwait City, Al Asimah Vectrus, Inc Full time

    About Vectrus, Inc.Vectrus, Inc. is a leading provider of integrated services and solutions for the global defense and aerospace industries.We are seeking a highly skilled Global IT Operations Support Specialist to join our team in this exciting role!Job DescriptionThe Global IT Operations Support Specialist will be responsible for providing technical...

  • Aerospace Aviation Support Specialist

    3 weeks ago

    Kuwait City, Al Asimah Boeing Full time

    About the RoleWe are seeking a highly skilled Aerospace Aviation Support Specialist to join our team in Kuwait. In this role, you will be responsible for providing top-notch support to the Kuwait Air Force (KAF) by delivering military embedded services.

  • Global IT Support Specialist

    4 weeks ago

    Kuwait City, Al Asimah Vectrus Full time

    About VectrusVectrus is a global leader in providing innovative solutions to support the delivery of critical mission requirements.Job DescriptionWe are seeking an experienced Service Desk Administrator to join our team. The successful candidate will provide exceptional technical and non-technical support to our clients, working closely with internal teams...

  • Digital Workplace Specialist

    7 days ago

    Kuwait City, Al Asimah YO IT CONSULTING Full time

    Job OverviewThis role is a fantastic opportunity to join YO IT CONSULTING, a leading provider of innovative solutions. As a Digital Workplace Specialist, you will play a key part in shaping the future of our clients' digital presence.SalaryThe estimated annual salary for this position is $33,120 - $54,720, depending on your skills and experience. This range...

  • Technical Support Specialist

    3 weeks ago

    Kuwait City, Al Asimah Weatherford Full time

    The role of this position is to bridge the gap between various departments within Weatherford, ensuring seamless support for existing and new technologies. As a Technical Support Specialist, you will be responsible for developing and maintaining regional technical standards in engineering, sales, and operations.Key Responsibilities:Generate new business...

  • Software Programming Specialist with PLC Expertise

    5 days ago

    Kuwait City, Al Asimah Teampro Hr & It Services Full time

    Job Description">We are seeking a skilled Software Programming Specialist to join our team at Teampro Hr & It Services. As a key member of our team, you will be responsible for implementing and maintaining software applications that control industrial processes.">Key Responsibilities:">">Design, develop, and test software programs for programmable logic...

  • Quality Assurance Specialist

    4 days ago

    Kuwait City, Al Asimah Teampro Hr & It Services Full time

    We are seeking a dedicated Quality Assurance Specialist to join our team at Teampro Hr & It Services. With a strong focus on quality and excellence, we are committed to delivering exceptional results in the automotive/equipment sector.About the Role:The Quality Control Inspector will be responsible for ensuring adherence to quality standards and safety...

  • Customer Support Specialist

    3 weeks ago

    Kuwait City, Al Asimah Pakistanisinkuwait Full time

    We are seeking a highly skilled and passionate customer support specialist to join our Kuwait team. Our ideal candidate will be responsible for providing exceptional customer service through various communication channels, including phone, email, chat, and in-person interactions.The successful candidate will have strong analytical and problem-solving skills,...

  • Electrical Infrastructure Specialist

    3 weeks ago

    Kuwait City, Al Asimah Teampro Hr & It Services Full time

    Job OverviewWe are seeking a seasoned Electrical Infrastructure Specialist to join our team at Teampro Hr & It Services.

  • Customer Experience Support Specialist

    4 weeks ago

    Kuwait City, Al Asimah 7d Full time

    Job OverviewThe Customer Experience Support Specialist plays a vital role in ensuring customer satisfaction with products, services, and features. This position is responsible for providing exceptional support to clients and customers by offering helpful information, answering questions, and responding to complaints.About the RoleThis position involves being...

  • IT Support Specialist for Global Operations

    3 weeks ago

    Kuwait City, Al Asimah Vectrus Full time

    Vectrus is a leading provider of mission-critical services to the US government and other organizations. Our company has 16,000 employees worldwide and generates $3.9 billion in revenue annually.We are currently seeking an IT Support Specialist for Global Operations to join our team. This position offers a competitive salary of approximately $90,000 per...

  • High Performance Automation Specialist

    3 weeks ago

    Kuwait City, Al Asimah Teampro Hr & It Services Full time

    We are seeking a skilled System Specialist to join our team at Teampro Hr & It Services. As a System Specialist, you will play a key role in maintaining and implementing complex automation systems.About the JobThe successful candidate will be responsible for corrective maintenance and implementation of Honeywell TPS / Experion system equipment. This includes...

  • Senior Process Control Instrumentation Specialist

    2 weeks ago

    Kuwait City, Al Asimah Teampro Hr & It Services Full time

    At Teampro Hr & It Services, we are seeking a highly skilled and experienced Senior Process Control Instrumentation Specialist to join our team.The successful candidate will have at least 10 years of practical experience in maintaining process control instruments in oil refinery, petrochemical plants, or fertilizers. Additionally, they must have extensive...

  • Corporate Account Management Support Specialist

    4 weeks ago

    Kuwait City, Al Asimah Ooredoo Full time

    Are you passionate about delivering exceptional customer service and ensuring seamless account management experiences for corporate clients? We are seeking a highly skilled Corporate Account Management Support Specialist to join our team at Ooredoo.Salary: $60,000 - $80,000 per annum, based on location and experienceAbout the RoleThis is an exciting...

  • Agricultural Specialist

    7 days ago

    Kuwait City, Al Asimah Seaworks Company Full time

    About the RoleWe are seeking an experienced Agricultural Specialist to join our team in supporting ongoing operations at the Abdali Agricultural Area. This is a key role that requires technical expertise and strong communication skills.Key Responsibilities:Support daily agricultural operations, ensuring machinery and equipment are running efficiently.Provide...