Strategic Operations Director for Excellence and Efficiency

1 day ago


Kuwait City, Al Asimah Talent Pal Full time
Talent Pal is seeking a visionary Head of Operational Excellence to spearhead our journey towards unmatched operational efficiency.

About the Role:
The successful candidate will be responsible for driving cultural transformation, implementing best-in-class strategies, and fostering a culture of continuous improvement across our diverse business verticals.

Key Responsibilities:
• Develop and implement a comprehensive operational excellence strategy aligned with our company's strategic goals, incorporating Lean, Six Sigma, and other methodologies.
• Lead process improvement initiatives using Agile, Total Quality Management (TQM), and other frameworks, ensuring cohesive operational improvements across all divisions.
• Identify cross-functional synergies to optimize operational processes and eliminate redundancies, driving inter-departmental collaboration to leverage shared resources and capabilities.
• Oversee project managers, ensuring adherence to project timelines, budgets, and quality standards, while implementing project governance frameworks to improve accountability and visibility.
• Foster a culture of continuous improvement by guiding organizational change initiatives and building a mindset shift from reactive problem-solving to proactive operational management.
• Evaluate and adopt cutting-edge tools and technologies, such as AI, IoT, and data analytics, to improve process automation, predict operational bottlenecks, and enhance decision-making.
• Develop metrics to monitor and enhance customer satisfaction, turnaround times, and service quality across business divisions, establishing and monitoring KPIs specific to each vertical.

Requirements:
A Bachelor's degree in Business Administration, Engineering, Operations Management, or a related field. A Master's degree or relevant certifications are highly preferred. The ideal candidate will have minimum 15-20 years of experience in operations management, process improvement, or a related field, with at least 5-7 years in a senior leadership role. Proven track record of implementing large-scale operational excellence programs within a multi-industry environment.

What We Offer:
• Attractive salary and benefits package
• Opportunity to work with a dynamic team in a fast-paced environment
• Professional growth and development opportunities
• Chance to make a lasting impact on our company's success

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