IT Operations Efficiency Specialist

3 days ago


Kuwait City, Al Asimah United Beverage Company K.S.C.C Full time
Job Description

The IT Operations Efficiency Specialist plays a crucial role in optimizing the performance of ERP and related software systems used by the Operations and Logistics departments at the United Beverage Company K.S.C.C. This position is responsible for ensuring seamless integration of technology into operational processes, acting as a liaison between operations teams and IT or developers, and supporting system updates, troubleshooting, and training.

Key Responsibilities:
  • Systems Support: Serve as the primary point of contact for all operational ERP applications, including Oracle WMS, OPM, and other related systems. Collaborate with department heads to identify system requirements and ensure their functionality.
  • Systems Optimization: Analyze existing system usage and recommend improvements to enhance efficiency and functionality in operations. Work closely with the IT department to implement updates, patches, and upgrades to operational systems.
  • Dashboards and KPI Management: Develop, maintain, and update dashboards to provide real-time insights into manufacturing, warehousing, delivery, and other operational areas. Track and analyze department KPIs to identify trends, monitor performance, and support strategic planning.
  • Liaison and Communication: Act as the primary liaison between the Operations and Logistics departments and the IT team or external developers to ensure system issues and needs are addressed promptly.
  • Troubleshooting and Problem Solving: Provide first-line support for any system-related issues affecting operations. Coordinate with IT to resolve technical issues impacting manufacturing, warehousing, or delivery processes.
Requirements and Qualifications

This role requires:

  • A Bachelor's degree in Operations Management, Information Systems, Industrial Engineering, Data Analytics, or a related field.
  • 2–5 years of experience in ERP systems support, operations, logistics, or data analysis.
  • Familiarity with Oracle WMS, OPM, or similar systems is preferred.
  • Previous experience in manufacturing operations and FMCG is preferred.
Estimated Salary

$65,000 - $90,000 per year, depending on location and experience.



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