Manager of Customer Experience Platforms

Job OverviewWe are seeking an experienced Manager to oversee the end-to-end customer communication systems, enhancing customer journey efficiency.This pivotal role involves designing, implementing, and managing integrated CRM platforms, social listening tools, and communication channels to ensure seamless customer interactions.

Job DescriptionWe are seeking a highly experienced Customer Experience Management Lead to join our team. As a key member of our organization, you will be responsible for developing and implementing customer service protocols that comply with medical industry regulations and best practices.The ideal candidate will have a strong background in call center...

RequirementsMinimum 7+ years of experience in customer experience systems management or a related role.Proven track record of implementing customer experience platforms, integrated CRM systems, or similar tools across multiple customer channels.Hands-on experience in designing and implementing chatbots to improve customer service efficiency is mandatory.

Key ResponsibilitiesImplement and manage customer experience systems across multiple touchpoints, focusing on NPS/CSAT improvement and unified customer views.Design and implement chatbots to automate repetitive tasks and enhance customer support efficiency.Develop a unified communication strategy enabling a single view of the customer across all platforms...

HealthCare Dynamics Gen. Trading Company W.L.L. is a trusted partner for luxury brands seeking to elevate their store performance and customer experience.We're looking for highly motivated individuals to join our team as mystery shoppers, who will conduct secret evaluations of luxury stores, assess the quality of service provided, and provide valuable...

Ooredoo is a leading global telecommunications player with operations in 17 countries across the Middle East, North Africa, and Asia. Our dynamic culture and DNA are at the heart of everything we do, fostering a diverse and inclusive global family united by innovation and excellence.We are seeking an experienced Customer Experience Manager to drive our...

Position DescriptionWe are currently seeking an experienced Fashion Advisor to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. This role requires someone who is passionate about delivering exceptional customer experiences and has a deep understanding of the high-end retail fashion industry. Key responsibilities include: Providing...

Job DescriptionCeline Inc. is seeking a highly skilled Customer Experience Specialist to join our team as a Sales Advisor at Avenues Mall. This role requires a minimum of 3 years' experience in sales and/or customer service in the fashion or luxury sector.The ideal candidate will have high product and fashion sensitivity, be able to understand and meet...

At Alshaya, we are passionate about delivering exceptional customer experiences across our retail brands. As a Customer Development Executive, you will play a key role in driving revenue growth and improving profitability for our Starbucks Food Service Accounts.Key Responsibilities:Provide consultative support to existing accounts to ensure quality and...

Elevate Your Career with BanoPuratosAs a dynamic, entrepreneurial company, we encourage our people to take initiatives and bring ideas that contribute to our success. We offer a competitive package and opportunities for growth and development.Job DescriptionWe are seeking an Academy Coordinator to join our team in Kuwait. This role involves supporting the...

Exceptional Customer Service Opportunity at Black or WhiteWe are Seeking Highly Motivated Individuals to Join Our TeamAbout Our TeamAt Black or White, we pride ourselves on providing our customers with an unparalleled shopping experience.Job Requirements:Fresh graduates or those with a background in Retail, F&B, Customer Service, or Cashiering.Minimum 2...

In this dynamic role, you will have the opportunity to drive sales and deliver exceptional customer experiences as a Customer Experience Specialist at Al Futtaim Private Company (LLC). Your primary responsibilities will include maintaining store standards and cleanliness, participating in and attending store meetings, and demonstrating a positive attitude...

Dining Experience Leader:We are seeking a Dining Experience Leader to develop and execute customer retention strategies that drive engagement and acquisition across diverse dining concepts.Key Responsibilities:Design and manage innovative loyalty programs tailored to meet the needs of casual, upscale, and premium dining audiences, ensuring seamless...

**Join Our Team:**We are seeking a talented Sales Representative to join our team at Dr. Nutrition in Al Asimah, Kuwait City.As a Sales Representative, you will be responsible for establishing and maintaining relationships with customers, identifying their needs, and providing them with expert advice to achieve their health and wellness goals.You will also...

The ideal candidate for this position will have a proven track record of success in senior marketing roles, with a strong focus on e-commerce and digital marketing. As a seasoned marketing professional, you'll be responsible for developing and executing a comprehensive digital marketing strategy that drives brand awareness and sales.Key...

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their...

Company OverviewPretty Ballerinas is a fashion retailer dedicated to providing exceptional customer service and driving sales growth in a dynamic and fast-paced retail environment.The company values its employees and provides opportunities for career development and growth.Job Responsibilities:Drive sales growth through effective selling techniques and...

MNASATI.COM is a platform that offers powerful and secure e-commerce tools to build websites within 24 hours. Our focus is on helping businesses find new customers and boost their sales rapidly.Role DescriptionThis full-time position for a Senior Customer Service Representative in the Kuwait City Metropolitan Area requires exceptional customer support...

Preferred Candidate:Applicants should have proven experience in CRM management, preferably in the FMCG or Food & Beverage sectors.Strong analytical skills, excellent communication, and interpersonal skills are essential for success in this role.A creative mindset, passion for customer engagement, and ability to work collaboratively are also highly valued.

About HealthCare Dynamics Gen. Trading Company W.L.L.Our MissionWe are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart.Job SummaryWe are seeking a skilled Customer Experience Specialist to join our team. As a key member of our resort operations, you will be responsible for...