
Kuwait Business Excellence Lead
7 days ago
At Ooredoo, we are on the move towards a brighter future. Thanks to our dedicated employees, we continue to drive innovation and excellence in everything we do.
We operate in 17 countries across the Middle East, North Africa (MENA) and Asia, serving more than 68 million customers. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving us to be the number one choice for world-class communications services.
The Role:
As the Senior Manager of Quality Management, you will assume the role of ISO Management Representative responsible for establishing and maintaining the quality management system. You will maintain communication with Certification Bodies and execute quality management practices to ensure maintenance of the management system.
You will establish and maintain an EFQM related Business Excellence framework within Ooredoo Kuwait and manage the Business Excellence Model Program. Overall responsibility for maintaining the integration with various Management Systems (Quality / Environment / Health and Safety / Information Security / Business Continuity Management Systems) for adequacy and effectiveness.
Key Responsibilities:
- Establishing and maintaining an eTOM related Business Process Framework for product realization processes.
- Maintain Process maps and definitions for all key business processes.
- Identify and agree with process owners, key process performance and compliance indicators that are aligned in line with the strategic requirements.
Qualifications:
- Bachelor Degree (Engineering, Marketing, Business or Science) or equivalent specialized in business related field.
Job specific technical Skills:
- 7-8 required years of experience in a Telecom Company or service-based business.
- Leadership qualities and interpersonal skills for supervision of staff and company-wide communication with all levels of management.
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