Business Excellence Specialist

1 week ago


Kuwait City, Al Asimah Zain Bahrain Full time

Zain Bahrain is a pioneer in mobile telecommunications, with a rich history dating back to 1983. As the region's first mobile operator, we have rapidly expanded across the Middle East since our expansion strategy began in 2003.

About the Business Excellence Role

The Business Excellence Specialist plays a crucial role in improving business excellence across Zain Bahrain, supporting the Department Manager in ensuring Quality, Environmental, and Security certification requirements are implemented and maintained.

Key Responsibilities:

  1. Collaborate with department auditees to understand Non-Conformance Report (NCR) findings, develop corrective actions, and ensure their timely implementation.
  2. Map the processes governing Zain operations, suggest improvements, and streamline existing processes to optimize efficiency, applicability, and operability.
  3. Support process analysis to identify gaps, determine root causes, propose improvements, and eliminate unnecessary steps to enhance customer satisfaction.
  4. Help implement international standards approved by top management and provide guidance on process-level requirements when needed.
  5. Monitor the availability and accessibility of updated documents on the intranet for assigned areas by implementing the documents and records control process effectively.
  6. Conduct benchmarking of customer interfacing processes against best practices in telecom and provide improvement options.
  7. Support the follow-up of Environmental Management programs set by owners.
  8. Assist in acquiring strategically relevant certifications, such as ISO certification, and highlight key monetization opportunities.
  9. Promote awareness of Quality concepts, Tools, ISO processes, and Environmental Programs in assigned areas.
  10. Help define performance measurement procedures and ensure their implementation, monitoring, and analysis by responsible departments.
Required Skills and Experience

To excel in this role, you should possess the following skills and experience:

  • Proven knowledge of testing best practices, version control practices, and defect management practices.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  • Familiarity with project management tools like Jira or Trello.
  • Excellent listening, negotiation, and presentation skills.
  • Excellent verbal and written communication skills.
  • Strong organization and project management skills.
  • Attention to detail and technicalities.
  • Bachelor's degree in Business, Information Systems, or Product Design Thinking.

Years of Experience: +2 years



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