
Excellence in Business
1 week ago
As a leader in mobile telecommunications, Zain Bahrain has been at the forefront of innovation in the region since its inception in 1983. With a strong focus on quality and environmental sustainability, we strive to deliver exceptional services to our customers.
About the Business Excellence RoleThe Business Excellence Specialist will be responsible for driving business excellence across Zain Bahrain, working closely with the Department Manager to ensure that Quality, Environmental, and Security certification requirements are met.
Key Responsibilities:
- Identify areas for improvement in Zain's processes and develop strategies to optimize efficiency, applicability, and operability.
- Collaborate with department auditees to understand Non-Conformance Report (NCR) findings and develop corrective actions.
- Support process analysis to identify gaps, determine root causes, and propose improvements.
- Help implement international standards approved by top management and provide guidance on process-level requirements.
- Monitor the availability and accessibility of updated documents on the intranet for assigned areas.
- Conduct benchmarking of customer interfacing processes against best practices in telecom and provide improvement options.
- Support the follow-up of Environmental Management programs set by owners.
- Assist in acquiring strategically relevant certifications, such as ISO certification.
- Promote awareness of Quality concepts, Tools, ISO processes, and Environmental Programs in assigned areas.
- Help define performance measurement procedures and ensure their implementation, monitoring, and analysis.
To succeed in this role, you will need:
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Familiarity with project management tools like Jira or Trello.
- Excellent listening, negotiation, and presentation skills.
- Excellent verbal and written communication skills.
- Strong organization and project management skills.
- Attention to detail and technicalities.
- Bachelor's degree in Business, Information Systems, or Product Design Thinking.
Years of Experience: +2 years
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