Service Excellence Manager
10 hours ago
Our Service Excellence Manager will be responsible for driving operational excellence across our hospitality operations. This includes developing and implementing process improvements, monitoring staff performance, and ensuring high standards of service delivery.
This role requires a unique blend of technical expertise, business acumen, and leadership skills. If you have a proven track record in hospitality management and are passionate about delivering exceptional customer experiences, we encourage you to apply.
Key Responsibilities- Develop and implement process improvements to enhance operational efficiency.
- Monitor and improve staff performance, ensuring high standards of service delivery.
- Collaborate with cross-functional teams to optimize guest experience.
- Ensure compliance with quality, health, and safety procedures.
- Bachelor's degree or higher in Hospitality Management.
- At least 5 years' experience directly related to the duties specified.
- Fluent English proficiency in both spoken and written forms.
- Strong analytical and problem-solving skills.
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