Strategic Business Excellence Leader

23 hours ago


Kuwait City, Al Asimah Ooredoo Full time
Job Overview

Ooredoo Kuwait seeks a dedicated individual to fill the role of Senior Manager, Business Excellence. As part of our esteemed team, you will play a pivotal role in ensuring the seamless integration and effectiveness of various management systems.

Responsibilities
  • Establish and maintain the quality management system, fostering open communication with Certification Bodies.
  • Execute Quality Management Practices by ensuring the maintenance of the management system, establishing an EFQM-related Business Excellence framework, and managing the Business Excellence Model Program.
  • Maintain integration with multiple Management Systems (Quality/Environment/Health and Safety/Information Security/Business Continuity Management Systems) for adequacy and effectiveness.
  • Ensure ongoing compliance with adopted international standards along with respective programs and certifications.
  • Develop an e-TOM related Business Process Framework, focusing on product realization processes.
  • Manage Assessments by conducting Self-Assessment and External Assessments as part of EFQM programs as required.
  • Lead Business Excellence Assessments to ensure the adequacy, effectiveness, and efficiency of processes.
  • Oversee audits of suppliers and liaise with Business Departments to ensure alignment with ISO 9001 requirements.
  • Develop Action Plans to address non-compliances or deficiencies revealed through assessments.
  • Conduct Special Assessments upon request by the Head of Strategy & CEO Support Office.
  • Propose improvement initiatives to identify Quality Gaps.
Key Skills and Qualifications

The ideal candidate will possess excellent leadership and communication skills, with experience in Quality Management Systems and Business Excellence frameworks. A strong understanding of process improvement methodologies and training delivery is also essential.

Benefits

Ooredoo Kuwait offers a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.



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