Customer Service Coordinator

2 days ago


Kuwait City, Al Asimah Vectrus, Inc Full time
Responsibilities

The Residential Support Manager will be responsible for:

  • Providing exceptional customer service to clients and stakeholders.
  • Maintaining high-quality living quarters, including daily cleaning and upkeep.
  • Tracking and reporting site housing activities, including inventory management.
  • Overseeing administrative tasks, such as document processing and record-keeping.
  • Ensuring compliance with regulations and standards, including interfacing with government representatives.
  • Developing and implementing efficient processes to improve operations and reduce costs.
  • Handling conflicts and providing solutions to complex problems.
  • Prioritizing tasks, managing deadlines, and achieving goals.
Requirements
  • Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
    • High school graduate or equivalent
    • Ability to obtain host nation driver license.
    • Must be CAC Eligible and/or able to obtain a CAC
  • Experience:
    • Minimum of 5 years of work-related experience in customer service, hotel/military housing management, housekeeping, or related experience
    • At least two years supervisory responsibility.
  • Skills:
    • Familiar with military rank structure, and US Army regulation and pamphlets.
    • Proficient in intermediate-level MS Office software applications such as Word, Excel, Access and Power Point. Flexible with excellent interpersonal skills.
    • Able to recognize and quickly resolve customer issues, and work independently with little or no supervision.
    • Handle multiple tasks at any given time.
    • Demonstrate strong leadership and influencing skills.
  • Supervisory Responsibilities:
    • Must have the ability to work effectively with all levels of employees, including top, middle and supervisory levels of management.
    • Requires a collaborative work style, fostering cooperation and teamwork.
  • Working Conditions:
    • Must be capable of working in extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit. Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, dusty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months). Includes some industrial production environment conditions as well.
  • Physical Requirements:
    • Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 30 pounds of force constantly to move objects.
    • Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents. Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
    • Must comply with all Fire and Safety Regulations and post policies.


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