Retail Operations Manager

1 day ago


Kuwait City, Al Asimah Career Hunters Full time

Job Overview

Career Hunters seeks a skilled Retail Operations Manager to oversee the daily operations of our shopping mall, ensuring seamless customer experiences and efficient departmental functioning.

Key Responsibilities:

  1. Operational Excellence: Coordinate maintenance, repair, and cleaning services to maintain a presentable and operational environment. Ensure all mall facilities are in good working order.
  2. Tenant Relations: Build and maintain positive relationships with tenants, addressing issues promptly and professionally. Assist tenants with operational challenges, lease renewals, and marketing efforts.
  3. Customer Experience: Maintain a clean, safe, and enjoyable shopping environment, responding to customer complaints and concerns. Coordinate events, promotions, and activities to engage shoppers.
  4. Security and Safety: Collaborate with security teams to ensure a safe shopping environment, addressing security concerns and incidents. Ensure compliance with health, safety, and fire regulations.
  5. Marketing and Promotion: Develop and implement marketing campaigns to increase foot traffic and sales. Collaborate with the marketing team to enhance the mall's image and attract customers.
  6. Financial Management: Oversee budget management, including expenses related to maintenance, staffing, and marketing activities. Monitor revenue streams from leasing, parking, and other services.
  7. Reporting and Compliance: Prepare reports on mall performance, including financials, customer feedback, and tenant satisfaction. Ensure adherence to legal, health, and safety regulations.

Required Skills and Qualifications

  • Bachelor's degree in Business Administration, Marketing, Real Estate, or a related field. Civil Engineering is an added advantage.
  • 5+ years of experience in mall or retail center management, including leadership and operational experience.
  • Bilingual ability to speak fluent English and Arabic.
  • Proficient in Microsoft Office Suite and mall management software.


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