Retail Operations Manager

3 days ago


Kuwait City, Al Asimah Quantum Search Full time

About the Role:

The Area Sales Manager will be responsible for leading multiple stores throughout Kuwait, working closely with store managers to achieve their goals. The ideal candidate will have a proven track record in area management and retail operations, with experience in managing multiple store locations.

Key Responsibilities:

  • Lead multiple stores in Kuwait, reporting to the Brand Manager
  • Recruit, train, and lead store managers, focusing on achieving sales targets
  • Develop annual budgets and store targets, KPIs, and performance metrics
  • Collaborate with marketing teams to create promotional activities and marketing campaigns
  • Manage store performance, sales, wages, expenses, merchandising, store standards, and customer service
  • Regularly report to head office on performance, issues, and solutions
  • Visit stores regularly, coaching teams and driving exceptional customer service experiences

Requirements:

  • Minimum 4 years of experience in area management or retail operations management
  • Proven experience in managing multiple store locations, with a strong understanding of Middle East retailing
  • Excellent leadership qualities, a focused team player, and strong people management skills
  • Strong computer skills in Excel and Word, with a good understanding of budget preparation
  • Able to work in a multicultural team, with an appreciation of other cultures and values

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