
Retail Operations Manager
3 days ago
About the Role:
The Area Sales Manager will be responsible for leading multiple stores throughout Kuwait, working closely with store managers to achieve their goals. The ideal candidate will have a proven track record in area management and retail operations, with experience in managing multiple store locations.
Key Responsibilities:
- Lead multiple stores in Kuwait, reporting to the Brand Manager
- Recruit, train, and lead store managers, focusing on achieving sales targets
- Develop annual budgets and store targets, KPIs, and performance metrics
- Collaborate with marketing teams to create promotional activities and marketing campaigns
- Manage store performance, sales, wages, expenses, merchandising, store standards, and customer service
- Regularly report to head office on performance, issues, and solutions
- Visit stores regularly, coaching teams and driving exceptional customer service experiences
Requirements:
- Minimum 4 years of experience in area management or retail operations management
- Proven experience in managing multiple store locations, with a strong understanding of Middle East retailing
- Excellent leadership qualities, a focused team player, and strong people management skills
- Strong computer skills in Excel and Word, with a good understanding of budget preparation
- Able to work in a multicultural team, with an appreciation of other cultures and values
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