Front Desk Liaison Officer
9 hours ago
**Job Summary**
The Front Desk Liaison Officer is a key member of the International Hospital Kw team, responsible for providing exceptional patient experience from arrival to departure. This role requires a high level of customer service skills, attention to detail, and effective communication.
**Key Responsibilities**
- Accompany patients to clinic receptions and escort them to their assigned doctors' clinics.
- Greet patients warmly, ensuring they receive a consistent and excellent standard of care throughout their hospital stay.
- Collect demographic and billing information from patients in a courteous and professional manner.
- Verify that all necessary documents are completed and accurately recorded in patient charts, including referrals as required.
- Attend development programs and workshops to enhance knowledge and skills.
- Cross-train with other departments as directed by management.
- Perform additional duties as assigned by the Customer Service Supervisor.
**Requirements**
- Bachelor's degree in any field.
- 2-4 years of relevant work experience.
- High proficiency in Arabic and English languages.
- Proficient computer skills and knowledge of standard office equipment.
- Outstanding written and verbal communication skills.
- Excellent phone etiquette.
- Able to work flexible shifts.
**About International Hospital Kw**
We are a healthcare provider committed to delivering outstanding patient care. Our team members are dedicated professionals who strive to make a positive difference in our patients' lives.
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