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Technical Support Manager
4 days ago
This position provides an opportunity for experienced customer service professionals to develop their leadership skills and make a meaningful impact on our organization.
Key Responsibilities- Leadership Development: Identify and develop talent within the Service Desk team, providing coaching and mentorship to enhance performance and job satisfaction.
- Customer Focus: Foster a culture of customer-centricity, ensuring that every interaction is driven by a commitment to excellence and a passion for delivering outstanding service.
- Process Optimization: Analyze and improve processes to increase efficiency, reduce costs, and enhance overall productivity.
- Collaboration: Build and maintain strong relationships with stakeholders across the organization, promoting open communication and fostering a culture of collaboration.
- Education: High School Diploma or equivalency; some college courses in business or related field preferred.
- Experience: At least five (5) years of experience in direct customer service communications, with approximately two (2) years of work in a Service Desk or Customer Service environment.
- Skills: Strong leadership and problem-solving skills, ability to communicate effectively with diverse groups, and a commitment to driving business results.
- Supervisory Responsibilities: Direct oversight of Service Desk Seniors and Service Desk Technicians.
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