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IT Support Specialist

2 weeks ago

Kuwait City, Al Asimah beBeeHelpdesk Full time
Job Title: IT Helpdesk Officer

As a key member of our team, you will serve as the first point of contact for end-users experiencing technical issues. Your role is essential in maintaining a productive work environment by ensuring timely resolution of technical issues and delivering excellent customer service.

The ideal candidate will possess a solid understanding of computer hardware, software, and operating systems. You should have experience in an IT Help Desk or technical support role, with a proven track record of providing efficient and effective support.

  • Key Responsibilities:
  • Provide first-line technical support via phone, email, chat, and in-person.
  • Troubleshoot and resolve hardware and software issues, including operating systems, applications, and peripherals.
  • Assist users with basic network connectivity problems.
  • Support desktop computers, laptops, printers, and mobile devices.
  • Install, configure, and update software.

Qualifications:

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Proven experience in an IT Help Desk or technical support role.
  • Strong problem-solving and troubleshooting skills.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.

Technical Skills:

  • Proficiency with Microsoft Office Suite.
  • Basic understanding of network protocols.
  • Experience with remote support tools.