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Enterprise IT Support Specialist

2 weeks ago

Kuwait City, Al Asimah beBeeDevops Full time

Enterprise IT Support Specialist

Job Description

We are looking to recruit a skilled Enterprise IT Support Specialist who will provide high-level onsite and remote technical liaison services. The successful candidate will be responsible for implementing enterprise solutions and providing support services for incidents or issues.

The position requires close collaboration with other technical support and engineering teams at different levels. The ideal candidate will have a strong understanding of IT systems and a proven ability to troubleshoot and diagnose complex technical issues.

  • Key Responsibilities:
  • Implement and install solutions at customer infrastructure platforms.
  • Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers.
  • Act promptly and positively in responding to customer requests/tickets.
  • Prepare, review, and ensure the accuracy of technical documentation.
  • Conduct Preventive / Corrective Maintenance visits.
  • Perform any other job-related duties related to work.
Required Skills and Qualifications

To succeed in this role, you will need to possess the following skills and qualifications:

  • Bachelor's Degree in Information Technology, Engineering/Science, Computer Application, or any related field.
  • At least 2 years experience in a similar field.
  • Willingness to travel and work extra hours when needed.
  • Experience in database engines (Oracle, MS-SQL, PostgreSQL).
  • Experience in operating systems (Linux, MS Windows).
  • Developed knowledge in cloud Infrastructure Orchestration Tools (Kubernetes, HashiCorp Nomad).
  • Working experience in application servers (Apache Tomcat, Oracle WebLogic, IBM WebSphere).
  • Knowledge and acquired skills of DevOps techniques including CI/CD, Helm, Ansible.
  • Knowledge in Directory Services (AD & LDAP).
  • Excellent personal skills, professional effective communication, verbal and written, customer oriented mentality, details oriented and a team player, initiative and self-managed, time management and result oriented.
Benefits

The successful candidate will have the opportunity to work with a talented team of professionals and contribute to the delivery of high-quality solutions. In addition, they will receive a competitive salary and benefits package.

Others

Experience in one or more of the following areas is highly desirable:

  • Experience in large enterprise environments with emphasis on payments, remittance solutions.
  • Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure.
  • Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies.
  • Knowledge of PKI Infrastructure and Certificate Authorities.
  • Knowledge of database engines (MySQL, NoSQL Databases).
  • Knowledge of server and client operating systems (Linux Distros, MS Windows).
  • Knowledge in Object Storage management.
  • Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault, Keycloak).
  • Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM).