
Delivery Operations Manager
1 week ago
About TAMS General Trading
We are a leading logistics and delivery company committed to providing excellent customer service, ensuring timely and safe delivery of goods.
Job Description:
Fleet ManagementWe oversee the maintenance and management of our delivery fleet to guarantee they are in optimal condition for safe and efficient operations, adhering to all regulatory requirements. Our team ensures that vehicles are regularly serviced, inspected, and repaired to minimize downtime and maintain high standards of quality.
Driver Management
You will supervise and support our delivery drivers, ensuring they adhere to schedules, traffic regulations, and company policies. As a key member of our team, you will foster a positive and inclusive work environment, promoting open communication and teamwork among drivers.
Cash Collection and Driver Recruitment
We have designed cash collection processes to ensure accuracy and compliance with company guidelines, maintaining high standards of integrity. Additionally, we recruit, train, and onboard new delivery drivers who possess excellent communication skills and a strong work ethic.
Required Skills and Qualifications
- Communication: Effective communication is crucial in our industry, requiring strong interpersonal skills to collaborate with team members, clients, and other stakeholders.
- Problem-solving: A proactive approach is essential in resolving issues that arise during delivery, such as delays, damaged goods, or customer complaints.
- Time management: Efficient time management is critical to ensuring deliveries are made on schedule and deadlines are met, while maintaining a high level of productivity.
- Leadership: As a leader within our delivery teams, you will provide guidance and ensure compliance with company policies and procedures.
- Organizational skills: Organizing delivery routes, schedules, and paperwork requires exceptional attention to detail and a systematic approach to ensure efficiency and accuracy.
- Customer service: Providing excellent customer service is paramount, handling inquiries, and resolving complaints in a professional and courteous manner.
- Attention to detail: Careful attention to detail is necessary to ensure accurate delivery of goods and completion of paperwork, upholding our high standards of quality and precision.
- Safety awareness: Knowledge of safety regulations and procedures is vital to ensure the safety of delivery personnel and the public.
- Adaptability: The ability to adapt to changing circumstances, such as weather conditions, traffic, or delivery volumes, is essential in our fast-paced and dynamic industry.
- Technology proficiency: Familiarity with delivery management software, GPS systems, and other technology used in the delivery industry is necessary to optimize efficiency and performance.
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