Kitchens Dispatch Support Operations Lead

19 hours ago


Kuwait City, Al Asimah Delivery Hero SE Full time
Job Summary
The Kitchens Dispatch Support Operations Lead will be responsible for ensuring the smooth operation of our delivery network. Key responsibilities include receiving and dispatching orders, monitoring routes and statuses, and providing support to field units.

About Us
Delivery Hero SE is a leading food delivery company operating in over 70 countries worldwide. Our mission is to deliver an amazing experience – fast, easy, and to your door. We value punctuality, reliability, and sound judgment, and are committed to ongoing improvement and innovation.

Key Responsibilities:
  • Receive calls and record significant information.
  • Address problems and requests by transmitting information or providing solutions.
  • Dispatch orders for deliveries using radio, phone, or computer.
  • Monitor routes and statuses of field units to coordinate and prioritize schedules.
  • Provide field units with information about orders, traffic, obstacles, and requirements.
  • Enter data in computer systems and maintain logs and records of calls, activities, and other information.

Requirements:
We're looking for someone with strong organizational skills and ability to multitask in a fast-paced environment. Must have Microsoft Office: Word, Excel, and open to feedback and personal/professional improvement. Experience in cloud kitchens and similar industries/environments is a plus.

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