Delivery Operations Manager

5 days ago


Kuwait City, Al Asimah Deliveroo Full time

About the Role

We are seeking an experienced Delivery Operations Manager to join our team in Kuwait. As a key member of our delivery operations team, you will be responsible for driving business growth and improving operational efficiency across our ODC vertical.

In this role, you will act as a trusted advisor to our partners, providing strategic guidance and support to help them optimize their performance and drive engagement. You will work closely with internal teams to ensure seamless logistics, fulfilment, and catalogue management for our partners.

You will be responsible for developing and implementing data-driven strategies to increase sales, boost order volume, and maximize revenue. This will involve identifying upsell and cross-sell opportunities, expanding our value proposition for partners.

You will also lead the seamless onboarding of new partners, ensuring compliance with our standards. Train partners on best practices, tools, and features to enhance their presence on our platform.

Key Responsibilities

  1. Partner Relationship Management: Serve as the main point of contact for ODC partners, building and maintaining strong, long-term relationships.
  2. Growth & Commercial Strategy: Develop and implement data-driven strategies to increase sales, boost order volume, and maximize revenue.
  3. Operational Excellence: Work closely with internal teams to ensure seamless logistics, fulfilment, and catalogue management for partners.
  4. Performance Insights & Data-Driven Decision Making: Track key performance indicators (KPIs) such as sales, order volume, and operational efficiency.
  5. Onboarding & Partner Enablement: Lead the seamless onboarding of new partners, ensuring compliance with our standards.
  6. Marketing & Campaign Execution: Collaborate with internal marketing teams and partners to execute promotions and campaigns that drive customer engagement.

Requirements

  • Bachelor's degree in Business, Marketing, or a related field.
  • 3+ years of experience in account management, business development, or partnerships—preferably in retail, e-commerce, or a high-growth marketplace.
  • Strong commercial acumen with a track record of achieving sales targets and driving revenue growth.
  • Excellent relationship-building and stakeholder management skills.
  • Strong analytical mindset, with the ability to interpret data and develop insights-driven strategies.


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