Senior Sales Operations Coordinator

7 hours ago


Kuwait City, Al Asimah Talabat Full time

Company Overview

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Talabat is part of the Delivery Hero Group, a pioneering local delivery platform operating in over 70+ countries worldwide. Headquartered in Berlin, Germany, we've been listed on the Frankfurt Stock Exchange since 2017.

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About the Role

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We're looking for a skilled Sales Operations Coordinator to join our team. As a key member of our sales operations department, you will play a crucial role in improving productivity by dealing with customer queries and optimizing transmission methods and documentation.

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Key Responsibilities:

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  • Coordinate and collaborate with other departments for sales-related matters (Marketing, Operations, and Finance).">
  • Act as a first point of contact for partner restaurant queries or complaints, responding quickly to calls and emails if the Sales Representatives are unavailable, and delegate tasks to the appropriate Sales Representatives.">
  • Upload and update restaurant information online in a timely manner.">
  • Responsible for setting up and configuring the system for new partners, including training and addressing system issues from the vendor/partner side.">
  • Update and monitor closed restaurants.">
  • Collect and document restaurant contracts and amendments, filling of restaurant contracts, and other sales-related data.">
  • Prepare contract delivery and pick-up reports on a periodic basis.">
  • Manage quality accounts of the restaurant, ensuring continuous partner relationships and resolving operational issues between partner restaurants and users.">
  • Prepare reports for partner restaurants on transmission methods, assist in programming and replacing GPRS printers, and train restaurant/call center personnel on how to use the transmission system (GPRS, Pigeon software).">
  • Maintain accurate records of all sales and prospecting activities, including follow-up activities, transmission methods reports, and contract delivery and pickup reports.">
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Requirements:

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To be successful in this role, you will need:

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  • A Bachelor's Degree in a relevant field.">
  • MS Office, Excel Certification.">
  • In-depth knowledge of the food industry.">
  • Knowledge of CRM.">
  • Presentation, interpersonal, communication (written and verbal), customer service, problem-solving, and negotiation skills.">
  • Ability to meet deadlines and be flexible in working.">
  • Ability to build good relationships with clients.">
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What We Offer

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As a Sales Operations Coordinator at Talabat, you'll have the opportunity to work with a dynamic team, develop your skills, and contribute to the growth of our business.

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Contact Information

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Please submit your application through our website.



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