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Technical Account Manager

3 weeks ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Our Team:

We are a dynamic and innovative team at HealthCare Dynamics Gen. Trading Company W.L.L, dedicated to empowering every person and organization on the planet to achieve more through technology. We are seeking a highly skilled and motivated individual to join our team as a Digital Solutions Consultant. The ideal candidate will have a strong background in customer success, solution delivery, and practice management, with experience working with clients to identify and address their business challenges.

As a Digital Solutions Consultant, you will be responsible for delivering digital solutions that drive business growth for our customers. You will establish and maintain foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.

Key Responsibilities:

  • Customer Relationship Management: Establish and maintain foundational relationships with key customer stakeholders and technical professionals.
  • Customer Success Leadership and Customer Strategy and Growth: Align objectives with the current Microsoft portfolio of work in the customer account and develop bookable programs of work.
  • Delivery and Program Management: Support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities.
  • Retention and Adoption: Meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved, and take action to drive usage.