Key Account Manager

Position Summary:

The Key Account Manager will be responsible for developing, managing, and growing relationships with key accounts and working specifically to handle small, declining, or lower-priority accounts, with an eye toward reactivation or growth opportunities.

This role will focus on identifying clients' needs, building long-term partnerships, optimizing revenue growth, and ensuring high client satisfaction. The ideal candidate should have a strong potential in sales and account management within the travel industry, excellent interpersonal skills, and the ability to strategically align client needs with company offerings.

Key Responsibilities:

• Serve as the primary point of contact for assigned key accounts, handling all client commercial inquiries.
• Develop deep relationships with decision-makers and influencers within each account to foster loyalty and retention.
• Conduct regular reviews of clients' needs, performance metrics, and travel patterns to propose tailored solutions.
• Regular partners visits during the week to meet them and build rapport with management and agents.
• Develop and implement strategic account plans to meet or exceed sales targets and revenue goals.
• Identify and pursue upsell and cross-sell opportunities by promoting additional travel products or services.
• Monitor market trends, competitors' activities, and client industry developments to position offerings that match client needs.
• Facilitate a seamless onboarding experience for new clients, ensuring they are fully trained on using the company's booking platforms and understanding available services.
• Organize periodic training sessions for clients on new features, products, and booking solutions.
• Attend industry events, conferences, and trade shows to represent the company, strengthen existing relationships, and establish new connections.
• Collaborate with cross-functional teams (e.g., marketing, product, operations) to align on client needs and deliver customized solutions.
• Analyze sales data, travel trends, and client usage patterns to identify growth opportunities and areas for improvement.
• Prepare and present regular performance reports for each account, along with actionable insights and recommendations to improve sales and service quality.
• Maintain accurate records of client interactions, sales activities, and account progress in CRM tools.
• Proactively resolve any issues, complaints, or service challenges that may arise, ensuring client satisfaction and retention.

Qualifications and Skills:

• Education: Bachelor's degree in Business, Travel Management, or a related field. A Master's degree or additional certifications in travel/tourism or sales is a plus.
• Experience: 2 to 4 years of experience in key account management, sales, or business development within the B2B travel or related industry.
• Industry Knowledge: Strong understanding of the travel sector, booking platforms, and common challenges in corporate/B2B travel.
• Sales and Negotiation Skills: Proven track record of achieving sales targets, with excellent negotiation and persuasion skills.
• Analytical Skills: Ability to interpret data, analyze account performance, and generate actionable insights.
• Customer-Centric Approach: Strong focus on client satisfaction and relationship-building.
• Technical Proficiency: Familiarity with CRM software and booking platforms.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present ideas clearly and professionally.
• Ready to handle small, declining, or lower-priority accounts, with an eye toward reactivation or growth opportunities.
• Client Relationship Management
• Strategic Thinking and Planning
• Sales and Revenue Optimization
• Problem Solving and Decision Making
• Team Collaboration and Coordination
• Adaptability and Resilience