IT Operations Director
6 days ago
Company Overview
We are Propel Consult, a leading architectural and engineering consulting firm with operations in Kuwait.
Job Description:
We are seeking an experienced Senior IT Infrastructure Manager to join our Information Technology Department. As a key member of our team, you will be responsible for maintaining high levels of IT infrastructure systems uptime and availability, ensuring that critical business systems and the IT infrastructure are functioning properly and meeting the needs of the organization.
You will ensure the daily IT operations are efficient and cost-effective, and that resources are being used effectively to support business objectives. Additionally, you will maintain compliance with industry regulations and company policies related to IT operations and Data Security.
Duties & Responsibilities:
- Maintain high levels of IT infrastructure systems uptime and availability.
- Ensure that critical business systems and the IT infrastructure are functioning properly and meeting the needs of the organization.
- Ensure the daily IT operations are efficient and cost-effective.
- Maintain compliance with industry regulations and company policies related to IT operations and Data Security.
- Ensure business continuity through disaster recovery plans, and minimize downtime and data loss.
- Manage the backup process to ensure critical data is regularly backed up and can be quickly recovered in case of a failure.
- Oversee the help desk function to provide end users with the necessary technology resources to perform their jobs effectively.
- Manage service level agreements and ensure that support requests are handled in a timely and effective manner.
- Carry out procurement activities for hardware, software, and other technology resources within the allocated budget, ensuring all purchases align with the organization's technology strategy and meet end-user needs, negotiate contracts and ensure technology resources are delivered and implemented effectively.
- Provide guidance and leadership to the IT team, fostering a culture of innovation and continuous improvement, and ensure that the IT operation team is working closely with end users to identify and address issues, provide training, and support.
Qualification & Requirements:
- Strong technical background with Microsoft 365 Platform, including Azure, Exchange, Share Point, One Drive, and Office.
- Experience with Windows Operating Systems, SQL Server, and Active Directory.
- Proficient in Powershell scripting.
- Experience with Vm Ware, Azure, and AWS Server Virtualization.
- Project management skills.
- Excellent communication skills, both verbal and written, to communicate effectively with stakeholders at all levels of the organization, including senior management.
- Able to handle changing priorities, deal with ambiguity, and use good judgment in stressful situations.
Salary: The estimated salary for this position is KD 3,200 - 4,000 per month, depending on experience.
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