Guest Relations Representative

5 days ago


Kuwait City, Al Asimah Four Seasons Hotels Ltd Full time

Key Responsibilities

  • Provide exceptional guest service, responding to phone inquiries and resolving any issues promptly
  • Manage room reservations, ensuring accurate details and efficient coordination
  • Coordinate with other departments to ensure seamless communication and guest satisfaction
  • Run daily reports to monitor department performance and identify areas for improvement
  • Assist in managing email inboxes and mobile instant messages to maintain effective communication with guests
  • Handle guest complaints in accordance with Four Seasons policy, ensuring prompt resolution and follow-up


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