Client Success Director

7 days ago


Kuwait City, Al Asimah SmartPet Full time
Job Summary:Customer Service Manager Job Opportunity

We are seeking a highly motivated Customer Service Manager to lead our customer service team at SmartPet. As a key member of our organization, you will be responsible for resolving complex customer inquiries, collaborating with internal teams, and providing exceptional support through various channels.

The ideal candidate will possess strong leadership abilities, effective communication skills, and the ability to adapt to changing environments. If you have experience working in 5-star hotels and possess a passion for delivering outstanding customer service, we encourage you to apply.

  • About the Role:
  • Lead and motivate a customer service team to deliver exceptional service
  • Collaborate with sales and product development teams to address customer issues
  • Provide input for product or service enhancements
  • Ensure prompt resolution of complex customer inquiries

Key Responsibilities:

  • Team Leadership: Inspire and guide the team to deliver exceptional service
  • Internal Collaboration: Work closely with internal teams to address customer issues
  • Customer Feedback: Contribute to product or service improvements based on customer feedback
  • Resolution: Resolve complex customer inquiries efficiently

Requirements:

  • Leadership Skills: Strong leadership abilities to motivate the team
  • Communication Skills: Effective communication to resolve customer issues
  • Adaptability: Ability to adapt to changing environments
  • 5-Star Hotel Experience: Previous experience working in 5-star hotels is an asset


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