Customer Service Operations Specialist

3 days ago


Kuwait City, Al Asimah Valocity Limited Full time
About Us

At Valocity Limited, we are dedicated to creating a safe and accessible environment for athletes to participate in sports. Our mission is to provide innovative digital risk management services, reporting tools, and insurance products to sports organizations, ensuring they comply with the changing athletic environment.

Job Summary

We are seeking a detail-oriented and proactive Customer Service Representative (CSR) to support our sales pod, consisting of a Producer, Account Manager, and Athlete Safety Advisor. The ideal candidate will be responsible for handling administrative tasks, processing customer requests, and assisting with sales and service support.

Key Responsibilities
  • Sales Pod Support & Process Coordination: Assist the Producer, Account Manager, and Athlete Safety Advisor in managing administrative tasks, tracking customer needs, and coordinating internal communication to facilitate customer solutions.
  • Operational & Administrative Support: Prepare customer proposals, quotes, and contracts as directed by the Account Manager, track and manage open tasks and service requests, and assist in scheduling meetings and follow-ups.
  • Collaboration & Continuous Improvement: Work closely with the sales pod to identify and address workflow inefficiencies, monitor internal processes, and suggest improvements to enhance team productivity.
Requirements

To succeed in this role, you will need:

  • Highly organized with strong attention to detail and ability to multitask and prioritize tasks efficiently.
  • Strong problem-solving skills and ability to work independently.
  • Proficient in CRM systems, Microsoft Office, and administrative tools.
  • Previous experience in commercial insurance customer service, sales support, or administrative roles is preferred.
What We Offer

As a valued member of our team, you can expect:

  • A competitive hourly rate ranging from $22.00 to $26.44.
  • The opportunity to work remotely or hybrid near one of our regional employee hubs.
  • Ongoing training and development opportunities.
About Us

Valocity Limited is committed to building a diverse and inclusive work environment. We welcome all applicants regardless of race, color, religion, creed, gender, sexual orientation, marital status, gender identity, national origin or ancestry, age, citizenship, disability, pregnancy, veteran status, or any other basis protected by applicable law.



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