
Senior Call Center Operations Manager
2 days ago
The Senior Call Center Operations Manager is responsible for leading the call center team to achieve high performance and customer satisfaction. The ideal candidate will have a strong background in call center management, with experience in managing teams within the healthcare industry.
Key Responsibilities:
- Manage, coach, and develop a team of customer service representatives.
- Establish clear goals and KPIs for the team; monitor progress and adjust strategies as necessary.
- Conduct regular training sessions to ensure the team is knowledgeable about hair transplant services and best practices in customer service.
- Ensure timely and effective resolution of customer inquiries, complaints, and concerns related to medical services and products.
Requirements:
- Minimum of 5 years in a call center environment, with at least 3 years in a leadership/managerial role.
- Experience in managing teams within the healthcare or medical industry, preferably with exposure to medical services such as hair transplant or pharmaceutical products.
- Strong leadership and people management skills.
- Excellent communication skills, both written and verbal.
- Deep understanding of healthcare-related services, patient needs, and medical compliance.
About Us
We are a Client of Michael Page, a leading recruitment agency in the region. We value our employees and offer a competitive compensation package, including a salary range of $60,000 - $90,000 per year.
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