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Customer Success Strategist
21 hours ago
**Unlock Customer Potential**
In this role, you will empower customers to achieve their business outcomes faster with technology that does more. As a key partner in our Customer Experience & Success organization, you will drive customer success across the Microsoft and Partner ecosystem.
**Deliver End-to-End Solutions**
- You will collaborate with cross-functional teams to deliver end-to-end solutions that meet customer needs and exceed expectations.
- You will develop and execute customer success plans that align with customer objectives and Microsoft's portfolio of work.
- You will identify opportunities to drive growth and adoption of Microsoft products and services.
**Required Skills and Qualifications**
To succeed in this role, you should possess:
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience
Desired Qualifications
- 5+ years relevant work experience within customer industry
- Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365)
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
- Project Management Institute (PMI) or equivalent Project Management certification
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