Insurance Sales and Customer Service Expert

21 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Our Company

Fidelity Insurance Brokers (FIB) is a leading insurance and reinsurance brokerage firm that is expanding its operations in Kuwait. We offer a wide range of retail insurance products, including health, motor, property, and life insurance, tailored to meet the unique needs of our clients.

Job Overview

The ideal candidate will have a strong background in retail business development, excellent customer relationship management skills, and a deep understanding of the GCC retail market. This role will focus on driving retail business growth, managing client accounts, and delivering exceptional service to our retail partners and customers.

Key Responsibilities

  1. Develop and maintain strong relationships with retail clients, including individuals and small business owners, to understand their insurance needs.
  2. Promote and sell a range of retail insurance products tailored to client requirements.
  3. Provide expert advice to clients on coverage options, policy terms, and risk management solutions.
  4. Prepare quotes, process applications, and coordinate with underwriting teams to ensure timely policy issuance.
  5. Handle policy renewals, claims assistance, and follow-ups to ensure client satisfaction and retention.
  6. Identify new business opportunities through networking, referrals, and local market outreach in Kuwait.
  7. Stay updated on industry trends, competitor offerings, and regulatory requirements in the GCC retail insurance sector.
  8. Maintain accurate client records and documentation in compliance with company standards and local regulations.

Requirements

  1. Bachelor's degree in Business, Marketing, Insurance, or a related field.
  2. Minimum of 3-5 years of experience in retail insurance sales, customer service, or a related field (GCC experience preferred).
  3. Strong knowledge of retail insurance products and the ability to explain complex concepts in a clear manner.
  4. Excellent sales, negotiation, and communication skills with a customer-first mindset.
  5. Ability to work independently and manage multiple client accounts effectively.
  6. Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with CRM software is a plus.
  7. Fluency in English and Arabic is required.
  8. Must be a resident of a GCC country (Kuwait, UAE, Saudi Arabia, Qatar, Bahrain, or Oman).


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