Service Excellence Expert

1 day ago


Kuwait City, Al Asimah AL AHLI BANK OF KUWAIT Full time

Job Success Factors: To succeed as a Service Excellence Expert at AL AHLI BANK OF KUWAIT, you must possess a combination of technical, business, and soft skills. These include excellent communication skills in Arabic and English, familiarity with banking products and services, and strong problem-solving and interpersonal skills.

Responsibilities:
  • Inbound Call Handling: Respond promptly and professionally to inbound calls, addressing customer inquiries and resolving issues related to banking services.
  • Service Quality: Maintain high standards of service quality, ensuring customer satisfaction through effective communication and problem resolution.
  • Product Knowledge Development: Stay up-to-date with the bank's products and services to provide accurate assistance to customers.
  • Data Integrity: Enter customer information and transaction details accurately into the system, ensuring data integrity.
  • Security Protocols Compliance: Adhere to established security protocols to safeguard customer information and maintain the confidentiality of banking transactions.
  • Sales Opportunities Identification: Identify opportunities to promote and cross-sell banking products and services during customer interactions.
  • Complaint Resolution: Effectively handle customer complaints, gathering relevant information, and escalating when necessary for resolution.
  • Performance Reporting: Provide regular reports on call metrics, customer feedback, and trends to support continuous improvement efforts.
Education and Experience:
  • High School Education or Equivalent: Possess a high school education or equivalent certification/experience.
  • 0-1 Year of Experience: Have 0-1 year of experience in a related field.
Skills:
  • Verbal and Written Communication Skills: Possess strong verbal and written communication skills to effectively convey information and enforce policies.


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