Customer Experience Manager

4 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
About the Job

We are seeking a Customer Experience Manager to oversee passenger handling at Kuwait Airport. This role involves planning, directing, and coordinating an efficient OAL Passenger Services function.

Key Tasks:

  • DIRECTING COUNTER CHECK-IN ACTIVITIES FOR OAL FLIGHTS AT KUWAIT AIRPORT.
  • MANNING COUNTERS DURING OTHER CARRIER FLIGHTS AND TRAINING STAFF ON CURRENT INFORMATION ABOUT SET STANDARDS AND PROCEDURES OF OTHER CARRIERS IN SPECIFIC AND THE AVIATION INDUSTRY IN GENERAL.
  • REVIEWING AIRLINE ANNOUNCEMENTS, IATA CIRCULARS, LETTERS, TELEXTES, ETC., CONTAINING CHANGES IN FLIGHT SCHEDULES, ROUTES, TYPES OF AIRCRAFT, FARES; NEW VISA REQUIREMENTS FOR KUWAIT AND OTHER COUNTRIES.

Responsibilities:

  1. SUPERVISING LOADING AND OFFLOADING OF ULDs AS PER LOADING INSTRUCTIONS OF OAL FLIGHTS AT THE LOAD CONTROL.
  2. COORDINATING WITH CONCERNED DEPARTMENTS TO ENSURE PROPER BILLING FORMAT IS APPLIED FOR THE SMOOTH COLLECTION OF CHARGES.
  3. MONITORING OAL FLIGHT REPORTS ON A REGULAR BASIS AND INVESTIGATING SERIOUS OR RECURRING INCIDENTS AS NECESSARY.

Requirements:

  • DEGREE IN ADMINISTRATION OF SCIENCE OR EQUIVALENT.
  • 12 YEARS EXPERIENCE IN PASSENGER SERVICE INCLUDING REQUIRED TRAINING COURSES.
  • VERY GOOD KNOWLEDGE OF ENGLISH.


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