Luxury Hotel Reservation Specialist
1 week ago
Four Seasons is a world-class hospitality company that prides itself on delivering exceptional guest experiences. Our employees are the driving force behind this mission, and we strive to create a work environment that is both rewarding and challenging.
The Kuwait property is a modern urban sanctuary located in the heart of the city. It features a contemporary design that seamlessly blends Middle Eastern architecture with stunning art and spacious surroundings. Guests can enjoy a range of amenities, including rooftop restaurants, leisure facilities, and spacious rooms.
We are seeking a Luxury Hotel Reservation Specialist who will be responsible for handling guest inquiries and reservations in an efficient and friendly manner. The ideal candidate will have excellent communication skills, both written and verbal, and be proficient in English and Arabic languages.
Key Responsibilities:
- Answer phone inquiries and route calls to proper extensions
- Capture sales for incoming calls related to room, spa, restaurant reservations, and in-room dining requests
- Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head
- Manage general reservations and guest communication e-mail inboxes
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