Help Desk Associate

14 hours ago


Kuwait City, Al Asimah Zain Bahrain Full time

Zain Bahrain is a pioneering telecommunications company in the Middle East.

About Our Company

We have expanded rapidly since 2003, becoming a leading mobile voice and data services operator in the region.

About the Job

The Contact Center Agent role is critical in delivering exceptional customer experiences, ensuring customer satisfaction, and driving business growth.

Your key responsibilities will include:

  • Handling customer inquiries and resolving issues in a timely and professional manner.
  • Providing product and service information to customers, promoting relevant offers, and upselling/cross-selling opportunities.
  • Troubleshooting technical issues and escalating complex cases to senior teams.
  • Meeting individual and team performance targets, including sales and customer satisfaction metrics.
What We Look For

To succeed in this role, you will require:

  • High School Diploma or equivalent.
  • 0-3 years' experience in a customer-facing role.

Desirable Skills:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical skills.
  • Proficiency in MS Office applications.
  • Bilingualism (Arabic and English).
  • Able to work in a fast-paced environment.


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