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Technical Support Specialist
4 hours ago
Job Overview:
We are seeking a highly skilled Technical Support Specialist to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. As a Technical Support Specialist, you will be responsible for providing technical assistance to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS or communications systems issues.
The ideal candidate should have the ability to provide technical software, hardware, and network problem resolution, make independent decisions by performing question/problem diagnosis in a Help Desk environment.
Responsibilities Include:
- Provide Help Desk support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS or communications systems issues.
- Uses work order system to initiate, update, and track all user generated work orders.
- Serves as a single point of contact for user status inquiry and serves as a liaison within the organization for information systems problem management.
- Install new versions, updates, service packs, or replacement parts for all supported Unit equipment.
- Operate, maintain, and upgrade all supported Automation Data Processing Equipment (ADPE), currently consisting of servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items to include KVM switches, CAC readers, etc.
- Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.
Required Skills and Qualifications:
- High School Diploma.
- College degree or equivalent experience.
- Must be a U.S. Citizen.
- Must have and maintain a valid Secret clearance.
- Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs CompTIA Security+ and Microsoft 365 Certified Modern Desktop Administrator or Server+ is required IAW DoD 8570.1-M.
- Applicant must be Baseline & Computing Environment certified prior to hire in accordance with DoD 8570.1-M.
- Three years or more related experience.
- In addition to excellent oral and written communications skills, the ideal candidate should have the ability to provide technical software, hardware, and network problem resolution, make independent decisions by performing question/problem diagnosis in a Help Desk environment.
- Ability to document, research, identify, and attempt to solve technical problems on initial call and/or triage where appropriate for resolution.
- Understanding of Help Desk support operations.
- Strong customer service experience.
- Ability to troubleshoot systems hardware and software issues to full resolution.
- Prior satisfactory job performance.
- DoD Cyber Awareness Training.
- Fort Gordon Cyber Security Fundamentals Training.
- Capable of effectively communicating technical information in English, both written and verbal.
- Knowledgeable of Security+, Microsoft MCP, MCSA or CCNA concepts.
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