Customer Experience Delivery Lead

8 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Description

As a key member of the Customer Experience & Success (CE&S) organization, you will play a vital role in empowering customers to achieve their business outcomes faster through differentiated customer experiences that leverage Microsoft's products and services.

Key Responsibilities
  1. Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
  2. Customer Success Leadership and Strategy: You will listen to conversations with customers and begin to align objectives with the current Microsoft portfolio of work in the customer account.
  3. Delivery and Program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
  4. Strategic Alignment: You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure alignment with customer goals and objectives.
Qualifications
  • Relevant Bachelor's or Master's Degree
  • 8+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
  • Preferred qualifications include 5+ years relevant work experience within the customer industry, Microsoft or competitor certification, ITIL Foundation certification, and Project Management Institute certification


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