Front Desk Clinical Operations Specialist

2 days ago


Kuwait City, Al Asimah Doctoruna Full time
Company Overview
Doctoruna is a leading healthcare provider dedicated to delivering exceptional patient services. Our mission is to provide a positive and welcoming experience for all patients and their families.

Job Description:
We are seeking a highly skilled Front Desk Clinical Operations Specialist to join our team. As the first point of contact for employees, this role plays a crucial part in maintaining a positive demeanor in all communicative efforts related to point of service collections, registration, financial clearance, and admissions for inpatients and/or outpatients and the Emergency Medicine Unit.

Key Responsibilities:
• Capture demographic and financial information required to complete patient registration/admission and record the information in the electronic record system
• Verify insurance benefits
• Explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service
• Obtain signatures, verify accuracy of information, and scan documents into electronic patient records as applicable
• Field phone calls regarding billing issues, appointment cancellations, and all related concerns

Job Success Factors:
• Maintaining Patient Confidentiality
• Excellent Patient Services as per set standards
• Utilizing technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards
• Consistent performance of registration through timely, accurate, and courteous completion of patient clinical and financial data
• Maintaining an accuracy rate within set guidelines

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