
Sales and Operations Director
3 days ago
We are looking for a Sales and Operations Director to join our Beauty team in Bloomingdales - Kuwait. As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home, and department store categories.
About UsWe are a dynamic and growing organisation, committed to delivering exceptional customer experiences in luxury retail. Our brands include Bloomingdales, Harvey Nichols, Boucheron, Areej, Aveda, and Armani.
Job DescriptionThe successful candidate will be responsible for managing and developing the team to achieve high levels of revenue, while maintaining brand image, operational compliance, and customer satisfaction.
Responsibilities- Drive sales growth, monitor performance, and identify commercial opportunities and make recommendations to meet and exceed sales targets.
- Cultivate a culture of excellent customer service, leading by example, and resolve customer complaints effectively and promptly.
- Minimise stock loss through the management, implementation, and adherence of ATG policies and procedures.
- Analyse sales data to identify opportunities and ensure Buying/Planning are aware of stock-related feedback.
- Preferrably educated to graduate level, with 3-5 years of experience running profitable retail stores and teams.
- Strong customer focus, prioritising our customer experience above everything else.
- Experience in Beauty or luxury is highly desirable.
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