Operations Manager

Job Overview

Weatherford is seeking an experienced and dynamic Operations Manager - DS to lead our field operations in the Oil & Energy industry. This pivotal role is responsible for strategically planning, organizing, and overseeing all operational activities while upholding the highest standards of safety, quality, and financial performance. The successful candidate will demonstrate exceptional leadership, fostering a collaborative and inclusive environment that drives continuous improvement and exceeds customer expectations.

Responsibilities:

• Lead execution of all operational activities determining resource requirements (demand); crew utilization, asset utilization and inventory management to positively affect EBITDA.
• Ensure that the Product Line maintains its strategic focus on the provision of a quality service to customers.
• Ensure the organization is optimally suited to deliver the best job execution with outstanding Service Quality and to systematically evaluate results obtained to further improve products and services. Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety Standards.
• Foster and lead continuous improvement initiatives to ensure that the internal processes within the organization meet the needs of the business.
• Conduct regular customer Service Quality Review meetings in conjunction with sales to ensure our services, products and technical support meet their complete satisfaction.
• Ensure customer Statement of Requirements details equipment verifications and is translated into client Standard Operating Procedures.
• Maintain strong customer relationships, identify customer needs, and ensure alignment with sales on pricing for all bids and quotes; offer solutions, set and manage budgets, and ensure quality of job delivery.
• Provide technical support to field staff and customers prior to, during, and post job.
• Drive forward change initiatives which enhance business performance.
• Partner with sales in identifying and pursuing new business opportunities within the area.
• Oversee the creation of Delivery Tickets and ensure all End of Well data is recorded, reviewed and approved.
• Review and approve the final job summary in Weatherford Performance Tracking System; maintain strict adherence to Weatherford's Delivery Ticket Process and ensure implementation and compliance with the usage of FieldFX.
• Manage equipment maintenance and modifications to remain in accordance with the latest Technical Manuals.
• Maximize financial results of the product line within assigned geography, including forecast, profit and loss, fixed assets, inventory, capital expenditures, payables and receivables.
• Assume full P&L responsibility for the Product line, ensuring business objectives are achieved and customer expectations are delivered in compliance with external regulatory requirements and internal policies and standards.
• Ensure that effective cost management is understood and practiced by the organization.
• Leverage market intelligence and liaise with account managers, operations, technical sales and global product line leaders to accurately forecast activity trends and maximize financial results.
• Interpret, execute, and enforce contracts to maximize opportunities, minimize revenue leakage and maximize pricing recovery.
• All employees have an accountability to the organization to be financially responsible whether they are in charge of a function budget or simply their own expenses.
• Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure.

Skills:

• Comprehensive understanding of the product line, technical job planning, and customer requirements.
• Strong knowledge of finance, accounting, budgeting, and cost control principles.
• Excellent leadership, interpersonal, negotiation, and planning skills.
• Ability to work in a global matrix organization and manage teams across organizational boundaries.
• Proficient in relevant systems such as JDE, Hyperion, TapRoot, PeopleSoft, Salesforce, and FieldFX.

Qualifications:

• Bachelor's degree in Engineering, Science, or an equivalent field.
• Minimum of 7+ years of relevant experience in operations management.
• Proven track record in executing day-to-day operations and product-related projects.
• 2+ years of experience in managing profit and loss (P&L) responsibilities.