Service Desk Team Lead

21 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Company Overview

HealthCare Dynamics Gen. Trading Company W.L.L is a leading provider of services and solutions to government and commercial customers worldwide.

Our mission is to deliver high-quality services that meet the evolving needs of our customers.

With a strong commitment to excellence and a passion for innovation, we strive to create value for our customers, employees, and stakeholders.

Job Description

The Service Desk Lead will be responsible for supporting the operation of a walk-in and call-in Work Order Reception Desk.

This includes providing training to Service Desk Seniors and Service Desk Technicians, assisting personnel in accomplishing their assigned duties and responsibilities, and ensuring excellent customer service.

The ideal candidate will have at least five (5) years of experience in direct customer service communications and approximately two (2) years of work in a Service Desk or Customer Service environment.

Key Requirements

  • High School Diploma or equivalency with some college courses in business or related field preferred.
  • Must be CAC eligible and/or able to obtain a Common Access Card (CAC).
  • Must be a U.S. Citizen.
  • A valid driver's license and ability to obtain a U.S. Government Motor Vehicle Operator's License and host nation Driver's License is required.

Benefits

  • Competitive salary and benefits package.
  • Opportunity to work in a fast-paced environment and contribute to the success of HealthCare Dynamics Gen. Trading Company W.L.L.
  • Chance to develop skills and knowledge in customer service and leadership.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please submit your application today



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