
Operational Excellence Lead
22 hours ago
Job Responsibilities
The successful candidate will be responsible for managing the organization's project portfolio, ensuring alignment with strategic objectives. They will establish and implement a project management framework based on industry best practices, including methodologies, phases, deliverables, and templates.
They will lead IT projects from initiation to completion, ensuring they are delivered on time, within budget, and meet defined scope. The candidate will monitor project progress and performance, addressing risks and ensuring adherence to deadlines and budgets.
They will collaborate with cross-functional teams and stakeholders to ensure project success and alignment. The successful candidate will develop governance processes to maintain consistency and quality in project delivery.
They will supervise and guide the service desk team to ensure timely and effective resolution of IT incidents and requests. The candidate will ensure adherence to service level agreements (SLAs) and implement continuous improvements to enhance service quality.
They will analyze service desk metrics and customer feedback to identify and implement process improvements.
Requirements- Bachelor's degree in computer science, information technology, business, or a related field; a master's degree is preferred.
- ITIL and PMP certifications are required; MoP and SDLC certifications are an advantage.
- 5-7 years of experience in project management, including portfolio management; supervisory experience in IT support is a plus.
- Bilingual proficiency in Arabic and English is required.
- Strong knowledge of IT systems, hardware, software, and network troubleshooting.
- Proficiency in ITSM tools, project management software, and analytical tools.
- Excellent communication, leadership, and problem-solving skills.
- Strategic mindset with the ability to align projects with organizational goals.
- Customer-focused approach with a commitment to delivering exceptional service.
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