Help Desk Operations Manager

21 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

Position Overview

HealthCare Dynamics Gen. Trading Company W.L.L is seeking a highly skilled Service Desk Lead to support the operation of a walk-in and call-in Work Order Reception Desk.

This position provides the opportunity to gain experience in supervising, coordinating, and overseeing the daily Service Order Reception Center operation.

Responsibilities

  • Provide training to Service Desk Seniors and Service Desk Technicians.
  • Assist personnel in accomplishing their assigned duties and responsibilities.
  • Ensure excellent customer service in addressing questions, complaints, and requests via telephone, email, and face-to-face interaction.
  • Enforce compliance with company policies and procedures.
  • Monitor and provide work order status information to management for reporting purposes.

Requirements

  • High School Diploma or equivalency with some college courses in business or related field preferred.
  • Must be CAC eligible and/or able to obtain a Common Access Card (CAC).
  • Must be a U.S. Citizen.
  • A valid driver's license and ability to obtain a U.S. Government Motor Vehicle Operator's License and host nation Driver's License is required.

Working Conditions

  • Must be capable of working in extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
  • Indoor and/or outdoor environment with very adverse and harsh conditions.

Join us as a valued member of our team and contribute to the success of HealthCare Dynamics Gen. Trading Company W.L.L


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