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Head of Integrated Retail
16 hours ago
ABYAT is seeking a highly experienced individual to fill the position of Head of Omni Channel. As the leader of omni channel operations, you will be responsible for creating a seamless and integrated customer experience across all sales channels.
Responsibilities:- Leadership and Strategy:
- Develop and implement an effective omni channel strategy aligned with business goals.
- Identify market trends and opportunities to innovate and stay ahead of competitors.
- Establish and monitor key performance indicators (KPIs) to measure initiative success.
- Operational Excellence:
- Oversee daily omni business unit operations, ensuring seamless channel integration.
- Collaborate with cross-functional teams to enhance the omni channel experience.
- Implement best practices and processes to optimize efficiency and effectiveness across all channels.
- Analyze financial performance and identify areas for improvement and cost-saving opportunities.
- Customer Focus:
- Promote a customer-centric approach, ensuring a consistent and superior customer experience across all touchpoints.
- Use customer insights and feedback to continuously improve the omni channel offering.
- Technology and Innovation:
- Stay updated on emerging technologies and digital trends that can enhance the omni channel experience.
- Partner with stakeholders to implement new tools and technologies that improve operational efficiency and customer interactions.
- Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field; MBA preferred.
- Senior leadership experience in retail, e-commerce, or omni channel environment.
- Deep understanding of omni channel retailing, customer behavior, and market dynamics.
- Proven ability to develop and execute strategic plans driving business growth and profitability.
- Strong leadership, communication, and interpersonal skills.
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