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Omnichannel Experience Leader
19 hours ago
The Head of Omni Channel will lead and manage the omni channel operations at ABYAT, creating a seamless and integrated customer experience across all sales channels. This position focuses on developing and implementing an effective omni channel strategy in alignment with our business goals.
Main Responsibilities:- Strategic Leadership:
- Develop and implement the omni channel strategy, ensuring alignment with our business objectives.
- Stay informed about market trends and opportunities to innovate and stay ahead of competitors.
- Establish and monitor key performance indicators (KPIs) to measure the success of omni channel initiatives.
- Operational Management:
- Oversee the daily operations of the omni business unit, ensuring seamless integration of all channels.
- Collaborate with cross-functional teams to enhance the omni channel experience.
- Implement best practices and processes to optimize efficiency and effectiveness across all channels.
- Analyze financial performance and identify areas for improvement and cost-saving opportunities.
- Customer Experience:
- Advocate for a customer-centric approach, ensuring a consistent and superior customer experience across all touchpoints.
- Utilize customer insights and feedback to continuously improve the omni channel offering.
- Technology and Innovation:
- Stay up-to-date with emerging technologies and digital trends that can enhance the omni channel experience.
- Partner with stakeholders to implement new tools and technologies that improve operational efficiency and customer interactions.
- Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field; MBA preferred.
- Extensive experience in a senior leadership role within a retail, e-commerce, or omni channel environment.
- Deep understanding of omni channel retailing, customer behavior, and market dynamics.
- Proven ability to develop and execute strategic plans that drive business growth and profitability.
- Strong leadership, communication, and interpersonal skills.
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