Doroob Customer Service Representative

4 days ago


Kuwait City, Al Asimah Doroob Full time

Job Summary:

We are seeking a skilled customer service representative to join our team at Doroob. In this role, you will be responsible for receiving calls, maintaining company standard etiquette, and analyzing customer needs.

Key Responsibilities:

  • Analyze customer needs and take necessary actions to resolve their issues.
  • Sell company services and products, promote rates, and arrange bookings to meet customer needs.
  • Resolve customer complaints in a timely and professional manner, coordinating with departments as required.
  • Handle inquiries regarding shipment status, track, and update customers on the status of their shipments.
  • Open tickets in case of service failures and monitor them for resolution, ensuring that customer expectations are met.
  • Coordinate with other departments to reassign, resolve, and close tickets as per company standards and timelines.
  • Handle all customer complaints, logging, coordinating, preparing necessary documents, and escalating as per company guidelines.
  • Ensure that customer service reports and data are provided on time, and customer service-related documents are retained and archived as per company standards.

Salary: We offer a competitive salary of $45,000 - $65,000 per year, depending on experience and qualifications.

Benefits:

  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.

About Us:

Doroob is a dynamic and growing company committed to providing excellent customer service. We are looking for talented individuals who share our values and are passionate about delivering exceptional customer experiences.



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