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Assistant Front Office Manager

7 months ago

Kuwait City RADISSON HOTEL GROUP Full time
  • Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
  • Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
  • Delivers on plans and objectives where front office initiatives & hotel targets are achieved
  • Supervises the front office team fostering a culture of growth, development and performance within the department
  • Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
  • Builds and maintains effective working relationships with all key stakeholders
  • Takes ownership to deliver an effective planned guest engagement programme
  • Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required