Front Office Team Supervisor
3 weeks ago
**Guest Services Operations Manager**
Jumeirah Messilah Beach Hotel & Spa, a member of Dubai Holding, is seeking an experienced Guest Services Operations Manager to join our front office team.
The successful candidate will be responsible for leading, training, and supervising front office staff to ensure a warm and welcoming experience for all guests. This includes handling guest check-ins and check-outs efficiently, addressing and resolving guest complaints and concerns promptly, and providing information about the hotel, its facilities, and local attractions.
**Key Responsibilities**
- Lead, train, and supervise front office staff to ensure excellent service delivery
- Handle guest check-ins and check-outs efficiently and effectively
- Address and resolve guest complaints and concerns promptly and professionally
- Provide information about the hotel, its facilities, and local attractions to guests
- Coordinate with housekeeping, maintenance, and other departments to ensure timely and efficient service
- Manage the front office budget and control expenses
- Maintain accurate records of guest information and transactions
**Requirements**
- 2-year minimum experience in a similar role in a five-star hotel
- Able to handle multiple tasks and work in a multicultural environment
- Proficiency in spoken and written business English
- Able to effectively communicate with all levels of colleagues and management
**About Jumeirah Messilah Beach Hotel & Spa
Jumeirah Messilah Beach Hotel & Spa is a world-class beachfront resort located in Kuwait. It features 316 rooms and suites, 80 residential suites, and 12 villas, seven restaurants, cafes, and lounges, a Talise Spa, a 200-meter private beach, two swimming pools, and a children's play area. The hotel is committed to providing excellent service and creating unforgettable experiences for its guests.
We offer excellent employee benefits, including generous F&B benefits and reduced hotel rates across our hotels globally. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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